Welcome to our troubleshooter

For the swedish version of this troubleshooter, click here.


The troubleshooter is divided into two parts:

  1. Troubleshooting
    You can troubleshoot your service using our guide.
  2. Creating a trouble ticket
    If the issue remains after troubleshooting you can register a trouble ticket. A technician will then take a closer look at the issue.

With the following simple steps you will be able to control and troubleshoot your service. Many of the issues you may experience can be solved by following the guide.

Would you like to start troubleshooting?

Has your service worked before?

Have you gotten a text-message informing you that your service is activated?

Are you affected by any of the following known disruptions?

Driftstörning Norrbotten – (Dundernet och Gironet)

Status: Åtgärdad

Publicerades:

Driftstörning Uppsala – (Uppsala studentnät)

Status: Åtgärdad

Publicerades:

Driftstörning Skåne/Blekinge – (Svenska Stadsnät)

Status: Åtgärdad

Publicerades:

Driftstörning Skövdeområdet – (Openbit, Bosnet)

Status: Åtgärdad

Publicerades:

Do you have a fiber-converter or a passive socket in your residence?

Illustration of a fiber-converter
Fiber-converter
Illustration of a passive socket
Passive socket

Are you connected via WiFi through a router or are you connected directly with a cable to your fiber-converter/passive socket?

Illustration over wireless connection via WiFi router
Via WiFi router
Illustration over direct connection to fiber-converter
Directly to fiber-converter

Connect your computer directly to your fiber-converter, does it work now?

Illustration that shows connection directly to the fiber-converter

Try with another network-cable, does it work now?

Illustration of a network cable

Are you connected via WiFi through a router or are you connected directly with a cable to your fiber-converter/passive socket?

Illustration of a wireless connection via Wifi router
Via WiFi router
Illustration of a direct connection to fiber-converter
Directly to fiber-converter

Connect your computer directly to your fiber-converter, does it work now?

Illustration on a computer directly connected to fiber-converter

Please explain thoroughly how the lights on your fiber converter look

Illustration of a fiber-converter

Lights that may be installed on your fiber converter: Power, Status, WAN, LAN1-5. Please observe that your equipment may have different lights installed.

This field is mandatory

Restart your fiber-converter, does it work?

Illustration of a detached power cord

To restart your fiber-converter, pull the power cord, then wait for all lights to stop. When all lights are out, wait for 10 seconds, then reattach the power cord. Does it work now?

You solved the issue by yourself! Good job!

You solved the issue by yourself! Good job!

Our technicians need to troubleshoot your service. Please fill out the following form

  • We will keep you posted through SMS.
  • Please enter a correct IP address
    Keep in mind that it is only possible to obtain a correct IP address with a computer that is connected directly to the outlet, without a router! Also note that the line "IPv4 Subnet Mask" is not counted as an IP address, therefore read the line "IPv4 Address" instead, or alternatively "Autoconfiguration IPv4 Address".
  • Only fill in this field if you have a fiber converter.
  • Where can i find the MAC-address and IP-address on a computer?

Where can i find the MAC-address and IP-address on a computer?

Note: Different versions of MacOs may have slightly varying steps.

  1. Choose the Apple-menu in the top left corner:
  2. Choose System Preferences (Systeminställningar)
  3. Click on Network (Nätverk)
  4. Click on Ethernet (ethernet)
  5. Here you will find your IP-address
  6. Klick on Advanced (Avancerat)
  7. Klick on Hardware (Maskinvara)
  8. Here you will find your MAC-address

Where can i find the MAC-address and IP-address on a Windows computer?

Go to the Control Panel → Network & Internet → Network & Sharing Center.

  1. In the menu to the left → Change Adapter Settings
  2. Doubleclick on “Local Area Connection” or “Ethernet”
  3. Click on “Details” (In the middle of the pop-up window)
  4. Find the IP & MAC
    1. Row 3: “Physical Address” is the mac-address (e.g. 98-E7-F6-F4-7D-17)
    2. Row 5: “IPv4-address/autoconfiguration ipv4 address”

Please note that if you don't get the choices described above when following the guide you may write “No link” in the field for IPv4 address.

Wait until you get a text-message confirming that your service is activated

Wait until the known disruption has been reported as solved

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