Welcome to our troubleshooter

For the swedish version of this troubleshooter, click here.


The troubleshooter is divided into two parts:

  1. Troubleshooting
    You can troubleshoot your service using our guide.
  2. Creating a trouble ticket
    If the issue remains after troubleshooting you can register a trouble ticket. A technician will then take a closer look at the issue.

With the following simple steps you will be able to control and troubleshoot your service. Many of the issues you may experience can be solved by following the guide.

Illustration på skiftnyckel

Would you like to start troubleshooting

Has your service worked before?

Are you affected by any of the following known disruptions?

Please wait until the known disruption has been resolved

Do you have a fiber-converter or a passive socket in your residence?

troubleshooter fiberconverter
Fiber converter
troubleshooter passive connector
Directly to fiber converter

Are you connected via WiFi through a router or are you connected directly with a cable to your fiber converter?

trådlöst via router
Via WiFi router
direktkopplad till fiberkonverter
Directly to fiber converter

Are you connected via WiFi through a router or are you connected directly with a cable to your fiber converter/passive socket?

passive uttag trådlöst anslutning via router
Trådlös anslutning via router
Direkt kopplad till passivt uttag
Directly to passive socket

Connect your computer directly to your fiber converter. Does it work now?

Please explain thoroughly how the lights on your fiber converter look

router med svart kabel

Lights that may be installed on your fiber converter: Power, Status, WAN, LAN1-5. Please observe that your equipment may have different lights installed.

Connect your computer directly to your passive socket. Does it work now?

Direkt kopplad till passivt uttag

Starta om din fiberkonverter, fungerar det nu?

router med svart kabel

To restart your fiber converter, pull the power cord and then wait for all lights to stop. When all lights are out, wait for 10 seconds and then plug in the power cord again. Does it work now?

Have you received a text message informing you that your service has been activated?

Avvakta tills du får ett SMS med bekräftelse från oss.

Try with another network cable. Does it work now?

gul nätverkskabel

You have solved the issue on your own! Great job!

    We will keep you posted via SMS.
    Please enter a correct IP address.
    Du ska endast fylla i detta fält om du har en fiberkonverter.
    Where can I find the MAC address and IP address on a computer?